Most regulators have set terms and are often replaced by new officials who likely have little to no experience in gaming regulation, land-based or online. Shepherd has one reaction when a trusted regulator is replaced by an inexperienced one.
“Panic!” he jokes. “This is why it is so important to bring multiple parties from a regulatory body into the discussion regarding a client issue. Then you have the ability to reach a consensus decision instead of only a single party having been involved in the discussion and the result.
“It is also important to create a written record of the dialogue and the decision. Memories fade over time, and having a written record regarding the confirmation of a decision helps.”
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